Need help with the YEEP app? This page explains how to get support and answers the most common questions. If you cannot find what you need below, please contact us directly and we will be glad to help.
For any questions, issues, or feedback regarding the YEEP app, please email us at jay.seong-wj@brst-apac.com.
We usually respond within 1–2 business days. When reporting a problem, please include your device model and a short description of the issue so we can assist you faster.
How do I sign in to YEEP?
On the sign-in screen, select your site from the list, then enter your ID and password. You can enable “Stay signed in” to remain logged in on your device.
I don't have an account yet. How do I register?
Tap “Sign up” on the sign-in screen to create your account. If you have any trouble during registration, please contact us at the email above.
I can't sign in or forgot my password. What should I do?
While signed in, you can change your password anytime under Setting → Change Password. If you have forgotten your password and cannot sign in, please contact us at the email above and we will help you regain access.
How do I change the app language?
Open Setting → Language and choose English, Vietnamese, or Bengali.
Is my Speak Up submission anonymous?
When you create a Speak Up post, you can choose “Anonymous” or “Named”. If you choose Anonymous, your identity is not attached to that submission.
How do I delete my account and personal data?
To request deletion of your account and associated personal data, please email us at jay.seong-wj@brst-apac.com from your registered address. We will verify your request and process the deletion.
The app is not working correctly. How do I report it?
Please email us with your device model and a short description of the problem. We will help you as soon as possible.
To learn how we collect and protect your personal information, please see our Privacy Policy.